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Enterprises today face increased complexities due to
changing needs and reduced budgets; it is often
found that these challenges distract players from
their core business strategies. With a focus DIL has
the expertise and experience to manage the
infrastructure and run the outsourced operations for
our customers smoothly.
Our comprehensive set of managed services can
effectively manage your IT investments, improves
operations performance and availability. We provide
mission critical support with the highest level of
expert consultation throughout the entire lifecycle
of the hosted application. We maximize your hosted
environments by combining technical brilliance along
with the real world understanding.
DIL Managed Services model is designed to provide
complete IT Infrastructure Management solution to
our customers, helping them in the process to focus
on core operations and exit the non core areas. The
entire gamut of our IT infrastructure services can
monitor and manage all desktops, network, messaging,
servers, database and applications. DIL has the
skills and competencies, with services tailored to
customer requirements and the flexibility to
implement and manage key infrastructure as part of
the ongoing operations. This provides our customers
the best of both worlds – scalability and
flexibility over their information systems without
either the pain or increased cost of running them.
DIL IT
Facility Management Services
DIL IT Facility Management Services involve an
effective combination of people, process and tools
to ensure that your IT infrastructure is always up
and running. Catering to the 24x7 service demands on
your IT infrastructure, we undertake complete
responsibility of ensuring availability and
performance of yourIT Infrastructure as per SLA. Our
skilled professionals, powered by best-in-class
practices and state-of-the-art technology,deliver
on-site customized solutions for facility and
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infrastructure need of our customers.We help you
build and manage the operations, security and
efficiency of your entire network, consisting of
monitoring, troubleshooting, problem resolution, and
system administration services for your voice and
data networks. DIL has been maintaining large
facilities for our customers across the country for
more than a decade now.
DIL Managed Services cover the entire range of IT
infrastructure services which include.
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Network
Management
DIL managed network services help you automate,
simplify, and integrate your network to reduce
operational costs and improve productivity. Designed
to increase network efficiency and availability, our
network services use valuable tools for reaching
business and productivity goals. At DIL, with over a
decade of experience in this field we are sure to
revolutionize the way you transact business every
day. Tailored to meet the needs of enterprise
networks, DIL network managed services can help
enterprises meet their business needs by providing
services comprising of: |
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WAN/ Router Monitoring
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24x7 proactive monitoring of the network
infrastructure and devices.
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Provides real time visibility into WAN
performance.
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Monitoring VPN and network nodes.
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Alerts when LAN/WAN performance degrade.
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Bandwidth management.
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Availability monitoring for WAN link and device.
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Enhance network security by tracking network
vulnerabilities, and
indicating devices nearing end of life.
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Manage network change and configuration
management using device experts.
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Switch Monitoring
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Monitor switch ports for availability.
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Switch port mapping showing port connectivity.
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Detect and prevent broadcast storms/worms in the
LAN.
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Live views of discovered switches and ports
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Performance Management
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Manage network performance through real-time
reports of key usage metrics.
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Network management using best of the industry
tools.
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Monitor availability and response time
statistics.
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Enhanced Security Management.
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SLA availability dashboards for networks.
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Monitor interface traffic, utilization and error
statistics.
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Proactively identify performance degradations
using threshold.
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Ticketing and scheduled delivery of reports and
e-mails.
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Fault Management
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Automatically escalate critical alarms that are
unresolved.
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Supports SNMP traps.
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Receive e-mail/ SMS notifications.
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Identify and troubleshoot network issues before
they affect productivity.
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Proactive surveillance and automated
troubleshooting.
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Automatically execute self healing scripts/
programs when a fault occurs.
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Vendor Management
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Server Management
To
move ahead towards your goals with confidence, you
need a high-availability server environment to
support your critical business applications. With
multiple options to choose from, DIL Server
Management services deliver what you need to
succeed. We realize the need for your servers to be
running with 99.99% uptime as well as being updated
with the most current software and service. It is
our job to manage your servers 24*7 and we are here
to take that responsibility off your shoulders.
DIL’s server management services provide end-to-end
management of your server environment, depending
upon your needs. We support all leading operating
systems, offer round the clock monitoring through
our network operation centers, and deliver
best-in-class services. DIL’s server management
services include: |
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Proactive Monitoring
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24x7 monitoring and management of server
hardware, operating system, and customer URLs.
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Monitors CPU, memory and disk utilization.
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Monitors services such as HTTP, SMTP, IMAP, DNS,
LDAP etc.
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Windows server monitoring.
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Backup log Monitoring.
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Event log monitoring.
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Fault Management
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Identify service response time degradation.
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Ticketing and reporting.
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Automatically execute self healing scripts/
programs when a fault occurs.
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Monitor, record, classify and resolve OS
problems.
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Performance Management
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View active processes and installed software
details
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Identifies servers running on low disk space.
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Mail traffic / services based events & alerts.
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Exclusive dashboard reports for Active
Directory, Exchange and MS-SQL.
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SLA availability dashboards for servers.
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Scheduled e-mail and reports delivery.
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Escalation of issues.
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Complete Management of Web servers and critical
Web services.
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Incident management, system administration, and
change management technical support .
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Security audits and vulnerability management
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Patch Management
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Database Management
Your database is your repository of critical
information and its smooth functioning is essential
for all your operations. Our expertise extends
globally, with SLA based remote and 24x7 database
administration support.
Our services range from database design
installation, upgrades, backup/ restoration,
performance and capacity management. With multiple
levels of management to choose from, DIL can provide
Database Management services to augment your
existing capabilities or to provide complete 24x7
advanced supports. Our database management services
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Proactive monitoring
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24x7 monitoring and reporting.
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Optional database clustering services.
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Control multiple versions of documents and
provide version audit trails.
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Monitor availability and response time
statistics.
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Performance management
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Performance tuning and management.
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ITIL based change and incident management.
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Scheduled report-mail delivery.
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Database installation and configuration.
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Backup and disaster recovery planning.
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Exclusive dashboard reports for active directory
and Exchange
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Security Management
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Maintain asset security, auditing, asset
reliability and availability.
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Database security and user access management.
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Fault management
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Automatically escalate critical alarms that are
unresolved.
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Troubleshooting and ticketing.
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Real-time diagnosis & Data restoration.
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View active processes and installed software
details.
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Back-up and Recovery
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Data backup, restore, and deleted item
retention.
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Flexible storage options and control for the
database.
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Managed Messaging Services
Users expect anytime-anywhere access to their email,
contacts, and calendars with complete availability,
yet messaging systems are increasingly difficult and
expensive to manage. DIL can address these needs
with our Managed Messaging Services, providing
end-to-end, managed messaging solutions, thereby
reducing the total cost of ownership. |
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Standard Managed Messaging Services Features
Each of our solutions include the following
features:
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Proactive monitoring
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24x7 monitoring and management of the messaging
infrastructure and application.
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Increased Availability and Data Redundancy.
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Advanced diagnostics and measurement.
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Comprehensive performance reporting.
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E-mail Archiving.
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Continuous email, calendar, contacts, and task
synchronization.
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Near-Real-Time Logging and alerts.
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Performance Management
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Server Administration Management.
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Scheduled Re-boots.
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Active Directory.
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Email Client Access and Features.
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Outlook for Web Access (OWA).
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Pop3/ IMAP Client Access.
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Implementation and ongoing maintenance of the
Email system.
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Secure instant messaging.
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Remote access.
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Calendaring and scheduling, contact and task
management, and public folders.
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Global address lists and email aliases.
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Security Management
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Spam and virus removal.
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Multi-layered email security to defend against
spam, viruses attacks.
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Remote IT management capabilities for passwords
and other controls.
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E-mail Protection Services.
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Back-up and recovery Management
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Data backup and restorability.
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Flexible storage options and control for
individual mailbox sizes.
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Effortless restoration of deleted email.
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Full-text search and retrieval on all parts of a
message, including attachments.
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Add-on Managed Messaging Services Features
DIL provides end-to-end managed messaging, including
these additional services:
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Helpdesk Services
Our help desk services give you the freedom to focus
on your core competencies and provide a single point
of contact to deliver the right level of support to
your end-users, with the ability to scale as your
business needs change. DIL technology enabled Help
Desk offers 24x7 dedicated services for lodgment,
escalation, management of calls, as well as support
packages aligned to DIL expertise in technology and
business solutions.
Our state-of-art technology and conventional
workflow processes lead to distinct improvements in
customer satisfaction levels. The DIL team, with a
custom-tailored helpdesk solution allows you to gain
a competitive advantage in the marketplace. Our
helpdesk services comprise of:: |
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Remote help desk for 24*7 IT infrastructure
support and management.
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Providing single point of contact for customers
of an enterprise across locations and
geographies.
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IT Infrastructure support covering
desktop/laptops, servers, operating systems,
office productivity suites, email & browser
support, network & connectivity issues, line of
business & custom applications.
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Customer specific toll free number and e-mail
services.
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Vendor SLA management and escalation matrix.
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Incident management or (trouble ticket
management) for user queries, so each issue is
logged and monitored until resolved.
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Workflow engine to move issues through a defined
flow from open to closed, including monitoring
that response time is within the guidelines of
any existing service-level agreement (SLA).
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Remote management using remote troubleshooting
tools for effective first call resolution.
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Knowledge base creation and updation.
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Asset & configuration management – Single point
for managing hardware and software assets using
both remote discovery and asset tracking tools.
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Security management and virus control.
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Performance management and reporting.
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Change management – Trend analysis and
pro-active change planning.
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