In today's competitive world there is a definite need to
keep customers SATISFIED. There is a need for all Govt.
Organisations and Public Sector Undertakings to create a
single window, independent platform where following services
are readily available:
excellent in-house expertise in the areas of voice and soft
skills training to impart quality training to both new hires
as well as to people in operations, on an ongoing basis.
Quality-of-service parameters such as average speed to
answer, calls attended per hour, calls offered, and agent
occupancy-developed in close conjunction with our
clients-help in assessing performance and consequently in